You can reach out to us directly at protectyoenergy@gmail.com with any questions regarding your order. Average response time is 1-3 business days.  

 

We uphold a strict zero-tolerance policy regarding fraudulent claims, including chargebacks submitted without valid justification. This policy is in place to protect both our business and our valued customers from potential abuse.   

Consequently, we regret to inform you that your account will be permanently banned from shopping at PYE. This decision is not made lightly; it reflects our commitment to maintaining a fair and trustworthy shopping environment for all our customers.  

If you believe there has been a misunderstanding, we encourage you to reach out to our customer service team within the next 15 days so we can review your case further.  

   

protectyoenergy@gmail.com  

   

Items on Sale  

We do not process refunds, returns or exchanges on products that are on sale.  

Fraudulent Emails:   

PYE will never email you requesting payment or personal information for collaboration. If you have recently received an email that seems to be from us, requesting payment for a collaboration, we urge you not to respond or provide any sensitive information. At no point will we ever ask for any kind of payment in order to collaborate with us. We take the security and privacy of our clients and collaborators very seriously, and we strongly advise you to be cautious and remain vigilant against fraudulent emails and phishing attempts. If you have any doubts or suspicions about an email that you have received, we recommend that you contact us directly to confirm its legitimacy before taking any further action.  

protectyoenergy@gmail.com 

All products on our site are sold on a first come, first serve basis. While you were in the process of checking out, another customer may have completed the purchase of the last available item.  

Onoccasions we will restock some of our products. Please make sure to sign up for the Vale newsletter to receive alerts each time we restock an item.  

Most of our products do not have set release dates. Please make sure to sign up for the PYE newsletter/textclubto receive alerts each time we add new products.  

If you have not received an email after 1 hour of placing your order, please check your junk mail folder. If you think you entered an incorrect email, please contact us at protectyoenergy@gmail.com with your order number and last name and we will resend your confirmation email. 

Once an order has been confirmed, it cannot bemodified/canceled.  

Please allow 5-10 business days for processing and verification, and an additional 3-7 business days for delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.  

Items on Sale  

We do not process returns or exchanges on products that are on sale.   

Pleasenote,some international orders areshippedDelivered Duties Unpaid (DDU). This means that you, the customer,are responsible forpaying your local country's import duties attimeof delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. To ensure a convenient and hassle-free shopping experience, you can now pay your duties and taxes directly from the checkout page. 

We do not perform any adjustments to current and prior item(s)  

International Orders  

Please note, some international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. To ensure a convenient and hassle-free shopping experience, you can now pay your duties and taxes directly from the checkout page. 

PYE is not responsible for any lost or stolen packages. If the tracking states that the package has been successfully shipped/delivered to the addressyou’veprovided atcheckout,  weare not responsible if the package is stolen/missing. For all lost packages please work directly with the carriers to file a lost package claim first before reaching out to us. 

We kindly request that you review your order before confirming your purchase. It is important to note that all sales arefinal,we do not offer refunds or exchanges.  

You can find information about thefitof our clothes under the description of every product.  You can also locate a general size chart and specific measurements on our product pages.  Our customer service representatives are always available to answer further questions about measurements and fitting.    

If your package was returned to us, Please contact us at protectyoenergy@gmail.com  

Possible reasons of return:   

Incorrect Address  Two or more delivery attempts with no success  Vacancy     

Please note: All return-to-sender packages receive credit at an equal value of the purchase. ( shipping not included )  

If the tracking states that a delivery attempt was made to the address you provided at checkout, we do not re-send packages.   

For your next purchase, we kindly ask that you double-check the address you've entered at checkout.   

If your package states that it has been delivered and you have not yet received it, Please work directly with the carrier for help locating the package or file a lost package claim.   

Once your lost package claim has been approved you can email us to receive a replacement or store credit.   

protectyoenergy@gmail.com  

Cancel My Order  

All sales are final, we do not issue refunds.  

Once an order has been confirmed or shipped, it cannot be modified/canceled.  

I Placed Two Different Orders, Can You Ship Them Together?  

We do not combine orders. Each order is shipped separately.  

Once an order has been confirmed or shipped, it cannot be modified/canceled.  

For your next purchase, we kindly ask that you double-check the address you've entered at checkout.