FAQs
Refunds
We kindly request that you review your order before confirming your purchase. It is important to note that all sales are final, we do not offer refunds or exchanges.
How Do The Item(s) Fit?
You can find information about the fit of our clothes under the description of every product.
You can also locate a general size chart and specific measurements on our product pages.
Our customer service representatives are always available to answer further questions about measurements and fitting.
Package Returned To Original Sender
If your package was returned to us, Please contact us at protectyoenergy@gmail.com
Possible reasons of return:
Incorrect Address
Two or more delivery attempts with no success
Vacancy
Please note: All return-to-sender packages receive credit at an equal value of the purchase. ( shipping not included )
If the tracking states that a delivery attempt was made to the address you provided at checkout, we do not re-send packages.
For your next purchase, we kindly ask that you double-check the address you've entered at checkout.
Order Was Delivered, But I have Not Received it.
If your package states that it has been delivered and you have not yet received it, Please work directly with the carrier for help locating the package or file a lost package claim.
Once your lost package claim has been approved you can email us to receive a replacement or store credit.
Cancel My Order
All sales are final, we do not issue refunds.
Once an order has been confirmed or shipped, it cannot be modified/canceled.
I Placed Two Different Orders, Can You Ship Them Together?
We do not combine orders. Each order is shipped separately.
Can I Change My Shipping Address?
Once an order has been confirmed or shipped, it cannot be modified/canceled.
For your next purchase, we kindly ask that you double-check the address you've entered at checkout.
Lost/Missing Packages
PYE is not responsible for any lost or stolen packages. If the tracking states that the package has been successfully shipped/delivered to the address you’ve provided at checkout, we are not responsible if the package is stolen/missing. For all lost packages please work directly with the carriers to file a lost package claim first before reaching out to us.
Clothes Adjustments
We do not perform any adjustments to current and prior item(s)
International Orders
Please note, some international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. To ensure a convenient and hassle-free shopping experience, you can now pay your duties and taxes directly from the checkout page.
What Countries Do You Ship To?
We ship worldwide!
Please note, some international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. To ensure a convenient and hassle-free shopping experience, you can now pay your duties and taxes directly from the checkout page.
When Will My Order Arrive?
Please allow 5-10 business days for processing and verification, and an additional 3-7 business days for delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
Items on Sale
We do not process returns or exchanges on products that are on sale.
I Ordered The Wrong item, Can You Change My Order Before It Ships?
Once an order has been confirmed, it cannot be modified/canceled.
I Placed An Order But I Have Not Received Any Email Confirmation?
If you have not received an email after 1 hour of placing your order, please check your junk mail folder. If you think you entered an incorrect email, please contact us at protectyoenergy@gmail.com with your order number and last name and we will resend your confirmation email.
When Are New Products Added To The Site?
Most of our products do not have set release dates. Please make sure to sign up for the PYE newsletter/textclub to receive alerts each time we add new products.
Do You Restock Your Inventory?
On occasions we will restock some of our products. Please make sure to sign up for the Vale newsletter to receive alerts each time we restock an item.
I Added A Product To My Cart But Now It Says Sold Out?
All products on our site are sold on a first come, first serve basis. While you were in the process of checking out, another customer may have completed the purchase of the last available item.
FRAUDULENT CLAIMS
We uphold a strict zero-tolerance policy regarding fraudulent claims, including chargebacks submitted without valid justification. This policy is in place to protect both our business and our valued customers from potential abuse.
Consequently, we regret to inform you that your account will be permanently banned from shopping at PYE. This decision is not made lightly; it reflects our commitment to maintaining a fair and trustworthy shopping environment for all our customers.
If you believe there has been a misunderstanding, we encourage you to reach out to our customer service team within the next 15 days so we can review your case further.
Items on Sale
We do not process refunds, returns or exchanges on products that are on sale.
Fraudulent Emails:
PYE will never email you requesting payment or personal information for collaboration. If you have recently received an email that seems to be from us, requesting payment for a collaboration, we urge you not to respond or provide any sensitive information. At no point will we ever ask for any kind of payment in order to collaborate with us. We take the security and privacy of our clients and collaborators very seriously, and we strongly advise you to be cautious and remain vigilant against fraudulent emails and phishing attempts. If you have any doubts or suspicions about an email that you have received, we recommend that you contact us directly to confirm its legitimacy before taking any further action.
Can I Contact You Directly With Questions?
You can reach out to us directly at protectyoenergy@gmail.com with any questions regarding your order. Average response time is 1-3 business days.